Privacy Policy

Privacy Policy: Your Trust, Our Priority at Dream Paradise

At Dream Paradise Tours and Treks Pvt. Ltd., we understand that planning your adventure requires trust, especially when it comes to your personal information. We are deeply committed to protecting your privacy and safeguarding the data you share with us. This policy outlines how we collect, use, protect, and manage your personal details, ensuring full transparency and compliance with global data protection standards, including principles aligned with the General Data Protection Regulation (GDPR).

Your decision to explore Nepal or the Himalayas with Dream Paradise means you’ve placed your confidence in us, and we take that responsibility very seriously.

1. Information We Collect

We collect personal information that you voluntarily provide when you interact with our services. This helps us tailor your perfect adventure:

• Directly Provided Information: This includes details you give us when you make an inquiry, book a trip, subscribe to our newsletter, or contact us directly. It typically covers:
  • Contact & Identification: Your full name, email address, phone number, physical address, nationality, and passport details (essential for permits, flights, and accommodations in Nepal, Tibet, or Bhutan).
  • Travel Preferences: Information about your travel interests, specific trekking destinations, desired accommodations, dietary needs, medical conditions relevant to your trip, and any other special requests.
  • Payment Details: Data necessary to process your financial transactions, such as credit card numbers and security codes. Please note: we do not store sensitive payment information directly on our servers; it’s securely processed by our trusted payment partners like Himalayan Bank Limited, adhering to their rigorous privacy standards.
• Automatically Collected Information: When you visit our website, certain data is gathered automatically to enhance your experience and improve our services:
  • Usage Data: This includes your IP address, browser type and characteristics, operating system, language preferences, device name, country, location, referring URLs, and information about how and when you navigate our site. This data is crucial for maintaining website security, operation, and for internal analytics.
  • Cookies and Tracking Technologies: Like many websites, we use cookies (small data files placed on your device) and similar technologies (like web beacons and pixels). These help us recognize your browser, remember your preferences, and track website traffic. They allow us to understand popular content and improve your overall online experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

The information we collect is used solely to provide you with exceptional travel services and enhance your interaction with Dream Paradise. We process your data based on our legitimate business interests, to fulfill our contract with you, comply with legal obligations, and/or with your explicit consent.

We use your information to:

• Fulfill & Manage Your Bookings: To process your reservations, obtain necessary permits, arrange accommodations, flights, and all other logistics for your chosen adventure.
• Communicate Effectively: To send you essential administrative information, trip updates, changes to terms, and to respond to your inquiries, feedback, or support requests.
• Personalize & Improve Services: To analyze usage trends, evaluate the effectiveness of our campaigns, and continuously enhance our website, products, and your overall experience. We may use and store this information in aggregated and anonymized forms, ensuring it’s not linked to individual users without your consent.
• Marketing (with Consent): To provide you with updates on our latest Nepal tours, special offers, and newsletters, but only if you’ve given us your consent. You can easily unsubscribe from these communications at any time via the “unsubscribe” link in our emails.

3. How We Share Your Information

Your privacy is a core principle at Dream Paradise. We never sell, rent, or trade your personal information to third parties for commercial gain. We only share your data under specific, controlled circumstances to facilitate the services you’ve requested or to comply with legal requirements:

• Trusted Service Providers: We may share necessary personal information with our carefully vetted partners who assist us in delivering your trip (e.g., local ground operators, hotels, airlines, transportation providers, payment processors). These partners are legally bound by strict confidentiality agreements and are only authorized to use your information for the specific services we’ve contracted them for.
• Legal Compliance & Safety: We may disclose your information if legally required by Nepalese governmental bodies or international authorities, or in response to valid court orders. In rare emergency situations, we may share information to protect the safety, rights, or property of our clients, staff, or the general public during a trip.

All hard copies of your documents and information are printed solely for immediate operational purposes during your trek and are securely destroyed by shredding or burning upon completion of your journey.

4. Data Security

Your trust means everything to us, and we implement robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We treat your data with the utmost confidentiality. We assure financial security for your adventure. Dream Paradise Tours and Treks Pvt. Ltd. is a fully bonded trek operator, authorized and affiliated with multiple Nepalese governmental bodies and esteemed organizations.

While we strive for the highest level of security, it’s important to remember that no internet transmission or electronic storage is 100% secure. We encourage you to always use secure environments when accessing our services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide requested services, or as required by applicable laws (e.g., for financial records). Generally, we aim not to keep your personal information for longer than 1 year beyond the completion of your service, unless there’s an ongoing legitimate business need or legal obligation. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Under international data protection principles (including those consistent with GDPR), you have several important rights concerning your personal information:

• Right to Be Informed: To understand what data we collect, how it’s used, how long it’s kept, and if it’s shared.
• Right of Access: To request a copy of the personal information we hold about you.
• Right of Rectification: To request corrections to any inaccurate or incomplete data we hold.
• Right to Erasure (Right to Be Forgotten): To request the removal of your personal information from our database under certain circumstances.
• Right of Data Portability: To request that your data be transferred to another organization.
• Right to Restrict Processing: To request limitations on how we use your personal data.
• Right to Object: To challenge certain types of data processing, such as direct marketing.

We respect your choices around the data we hold about you. To exercise any of these rights, or to opt-out of marketing communications, please send a request specifying your preferences to the contact details provided below. We will respond to your request within 30 days.

7. Children’s Privacy

Dream Paradise is committed to protecting the privacy of children. We do not knowingly collect personal information from individuals under the age of eighteen (18) who are Browse our site unsupervised. If you are under 18, we require that you obtain permission and approval from your parent or legal guardian before providing any personal information to us. If we learn that we have collected personal information from a child without appropriate consent, we will take immediate steps to delete that information.

8. Third-Party Links & Social Media Integration

Our website may contain links to other websites (e.g., travel resources, partner sites) or integrate social media features (like “Like” and “Share” buttons). Please be aware that our Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of these external sites or third-party social media platforms. We encourage you to review the privacy policy of any third-party website or service you visit to understand their data collection and usage practices.

9. Social Media, Video, and Photography Policy (for Employees & Clients)

To protect your privacy and maintain our company’s goodwill, we have clear guidelines for our guides and staff:

• Client Consent: Our guides and staff are strictly prohibited from posting or sharing clients’ photos or videos (especially those clearly identifying individuals) on social media or other platforms without their explicit, expressed consent. This also applies to photos of clients from other trekking companies.
• Company Information: Staff are not permitted to post photos on social media that expose other companies’ logos or taglines, or share confidential company-privileged information, including copyrighted materials.
• Employer Monitoring: Dream Paradise reserves the right to monitor and review employee posts, comments, photos, or discussions related to the company and clients on social media. All guides are required to sign a written acknowledgment of these social media rules and guidelines.

10. Policy Updates

Dream Paradise Tours and Treks Pvt. Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any significant updates will be posted on this web page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

We welcome your questions, comments, or concerns regarding this Privacy Policy or our data practices. Please don’t hesitate to reach out to our dedicated team:

Email: [email protected] WhatsApp/Phone: +9779703705199

Last Updated: May 22, 2025